An AI phone agent handles your phone line like a receptionist — answering inbound calls 24/7, qualifying callers, answering questions from your knowledge base, booking appointments, and transferring to a human when the conversation needs it. It can also place outbound calls for confirmations, follow-ups, and campaigns. VoxBridge AI's phone agent reuses the same knowledge base and brand voice as your web and WhatsApp agents, with PSTN inbound and outbound in active development alongside IVR replacement and live call transfer.
Inbound: answer, resolve, route
Every inbound call is answered immediately. The agent greets the caller, understands intent, answers from your knowledge base, books an appointment if wanted, and transfers to the right human teammate when the call needs one — replacing clunky IVR menus with a real conversation.
- Answers inbound calls 24/7 with no hold music
- Qualifies the caller and captures lead details
- Books appointments from your live calendar
- Replaces IVR menus with conversational routing
- Live call transfer to a human with full context
Outbound: confirmations, follow-ups, campaigns
The same agent can place outbound calls — confirming appointments, following up with leads, chasing no-shows, or running outbound campaign lists — so your team isn't tied to the dialer for routine calls.
Replaces your IVR, not just your receptionist
Old IVR systems force callers through 'press 1 for sales, press 2 for support' menus. The AI phone agent replaces that with natural language — callers just say what they need and the agent routes them, looking up extensions and transferring live. No more menu trees, no more caller frustration.
Availability
Live today on the web and WhatsApp (text + voice notes). PSTN phone (inbound + outbound) and WhatsApp voice calls are in active development — the same agent, brand voice, and knowledge base follow you onto every channel.
Frequently asked questions
Can the AI phone agent answer inbound calls 24/7?
Yes — inbound PSTN answering, qualification, booking, and live transfer to a human are in active development, reusing the same agent as your web and WhatsApp channels.
Can it make outbound calls too?
Yes. The same agent can place outbound calls for appointment confirmations, follow-ups, and campaign lists.
Does it replace our IVR?
It can. Instead of 'press 1, press 2' menus, callers say what they need and the agent routes them — looking up extensions and transferring live to the right human.
Can it transfer a call to a human?
Yes — when a call needs a person, the agent transfers to the right teammate with the full context of the conversation so the human isn't starting cold.
Is the phone agent separate from the web agent?
No — it's the same brain. One knowledge base, one brand voice, one lead inbox across web, phone, and WhatsApp.
Explore more
Hear it for yourself.
Talk to the live Vox Bridge agent — ask about pricing, booking, or whitelabel. It's the same agent your visitors will meet.
Try the live demo See pricing