An e-commerce voice agent handles the pre-sale and post-sale conversations that fill a store owner's inbox — product questions, stock checks, returns and refunds, alternative recommendations, and order status — by voice and chat. VoxBridge AI mirrors your store's inventory, answers from it in real time, processes return/refund workflows with human-in-the-loop audit, shares product links, and writes orders back to your store. Live on web and WhatsApp today, with phone-line support coming.
Pre-sale: answer and convert
Shoppers with questions are shoppers about to buy — or about to leave. The agent answers product, sizing, stock, and shipping questions from your catalog in real time, recommends alternatives when an item is out of stock, and shares product links by email or chat to close the sale.
- Product, sizing, stock, and shipping answers in real time
- Alternative recommendations when an item is unavailable
- Product links shared by email or chat during the chat
- Order status lookups for existing customers
- Inventory mirrored from your store, kept in sync
Post-sale: returns and refunds
The agent handles return and refund conversations — understanding the reason, recommending restock or alternatives, and processing the workflow with human-in-the-loop audit so you stay in control of money movements.
Connected to your store
VoxBridge integrates with your merchant store via a shape-tolerant adapter — reading stock and orders and writing structured orders back — so the agent's answers match your real inventory and new orders land in your store.
Frequently asked questions
Can the agent answer product and stock questions?
Yes — it answers product, sizing, stock, and shipping questions from your catalog in real time and recommends alternatives when an item is unavailable.
Does it handle returns and refunds?
Yes. It runs return/refund conversations — understanding the reason, recommending restock or alternatives — with human-in-the-loop audit so you control money movements.
Does it connect to my store's inventory?
Yes. VoxBridge integrates via a shape-tolerant merchant adapter that reads stock and orders and writes structured orders back, so answers match your real inventory.
Can it share product links with shoppers?
Yes — it can send relevant product links by email or chat during or after the conversation to help close the sale.
Which channels does the e-commerce agent work on?
Web and WhatsApp are live today; phone-line support is in active development as the PSTN rollout ships.
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Hear it for yourself.
Talk to the live Vox Bridge agent — ask about pricing, booking, or whitelabel. It's the same agent your visitors will meet.
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